Booking & Cancellation Terms
By booking, you agree to our Booking & Cancellation Terms
CONFIRMING YOUR BOOKING
Except where a refund is required by law, payments are non-refundable if the customer cancels, does not attend or arrives too late to participate.
PRIVATE SOUND BATH SESSIONS
Private sessions may be moved once when at least 48 hours’ notice is provided. Changes requested with less than 48 hours’ notice cannot normally be accommodated.
GROUP SOUND BATHS
Places may be transferred to another person, provided RESONIQ is notified before the session begins. Payments are non-refundable.
ONE-DAY INTENSIVE SINGING BOWL WORKSHOPS
Places may be transferred to another suitable person, provided RESONIQ is notified before the workshop begins. Payments are non-refundable.
CORPORATE EVENTS, PRIVATE GROUPS AND RETREATS
Payment schedules, cancellation arrangements, travel expenses and venue costs will be confirmed in the individual written quotation or proposal before payment is taken.
IF RESONIQ CANCELS
If RESONIQ has to cancel a session, you will be offered an alternative date or a full refund of the amount paid. RESONIQ cannot normally reimburse separately arranged travel, accommodation or other external expenses. This does not affect your statutory rights.
LATE ARRIVAL
Sessions will finish at the scheduled time. Late arrival may shorten a private appointment. Entry to a group session after it has begun may not be possible where it would disturb participants or affect safety.
HEALTH & SUITABILITY
Sound baths are intended to support relaxation and wellbeing and are not a substitute for medical diagnosis or treatment. You must provide relevant health or accessibility information requested before attending. RESONIQ may adapt or decline participation where reasonably necessary for safety.
CONSUMER RIGHTS
Nothing in this policy affects your statutory consumer rights.
To cancel or change a booking, contact RESONIQ using the email address shown on the website.